Returns & Exchanges
At PRIME Fitness USA, we stand behind the quality of our strength equipment and offer a 30-day return window for items in original, unused condition. We are committed to ensuring you have the right tools to reach your peak performance goals.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare the Equipment
Securely pack the items in their original manufacturer packaging, ensuring all hardware, components, and manuals are included to avoid restocking fees.
Ship to Facility
Affix the provided shipping label and drop off the package at an authorized carrier location; please note that customers are responsible for return freight costs on non-defective items.
Inspection and Refund
Once our warehouse team inspects the equipment for quality assurance, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing