Frequently Asked Questions
Everything you need to know about your PRIME Fitness journey.
How much does shipping cost for heavy gym equipment?
Standard shipping rates are calculated based on weight and destination. For oversized items like power racks and treadmills, we offer specialized freight delivery with optional white-glove assembly services at checkout.
What is the warranty policy on PRIME Fitness products?
We offer a lifetime warranty on all structural steel frames and a 2-year warranty on moving parts and electronic components. Please register your product on our website within 30 days of purchase to activate coverage.
Can I return a product if I am not satisfied?
Yes, we offer a 30-day money-back guarantee. Items must be returned in their original packaging and in like-new condition. Please note that customers are responsible for return shipping costs on heavy equipment.
Do you offer financing options for home gym setups?
Absolutely. We partner with Affirm and Klarna to provide flexible monthly payment plans, allowing you to build your dream gym now and pay over time with 0% APR options for qualified buyers.
How can I track my freight delivery?
Once your order leaves our warehouse, you will receive a tracking number via email. For freight shipments, the carrier will contact you 24-48 hours in advance to schedule a specific delivery window.
Are your weights and bars Olympic standard size?
Yes, all PRIME Fitness plates and barbells are manufactured to standard Olympic specifications, featuring 2-inch (50mm) sleeve diameters to ensure compatibility with professional-grade equipment.